MyWater Helps Utilities
- Improve customer service by helping utilitiy customers:
- Access their own water use information
- Understand how they use water
- Identify potential leaks and other problems
- Directly connect to customers with information about conservation and water education
- See what customers see, via the customer dashboard view, to improve service
MyWater Customer Dashboard View
MyWater Enables Customers
Customers will have the ability to:
- View and download monthly, daily, hourly water use
- Move back and forth easily between multiple accounts
- Experience better customer service by understanding usage and how bills are calculated
- Verify usage and bills without having to contact a call center
- Identify usage trends, and when water and monetary savings may be achieved
- Identify high usage events
- Identify leaks
- Access conservation education materials
- Have information pushed directly to them
Daily Water Usage
Hourly Water Usage
MyWater Web Portal Abilities
- Graphic display of information in gallons used or cost to the customer
- Drill down feature for monthly, daily, hourly usage with associated costs in graphic or chart display
- Clear and effective presentation of usage information and cost
- Display of predicted billing cycle use and cost
- Ability to manage various accounts and set water use limits for each
- Notifications for high water use and potential leaks